TYPES OF INFORMATION WE MAY COLLECT
The following are the types of information that Furniture Queen may collect on this website.
INFORMATION YOU PROVIDE US
This information is directly provided by the user to Furniture Queen through the use of forms on the website. This includes information such as your user ID and password, name, email address, billing and delivery address, telephone number, credit card, product ratings and reviews, or other information that may be requested and collected via forms on the website.
SITE USAGE INFORMATION
We may receive and store certain types of information on your use of https://www.furniturequeen.com. For example, we may collect click-stream data and your IP address. Your online account also retains information about your purchase history, wishlist, product reviews, and invitations sent to friends.
When you sign up to receive emails from Furniture Queen, we collect certain information, such as your preferred design style and the types of emails you are interested in receiving. In addition, we keep track of what emails we send to you, and what types of emails you have opted not to receive. We also receive data to help us understand how many of our emails are being opened, and the links being clicked. This helps us to better tailor our emails to suit our customers interests and needs.
INFORMATION FROM OTHER SOURCES
We may receive information about you from other sources, including your in-store purchases or your social media login account, and this information may be included with your personal information.
HOW INFORMATION MAY BE COLLECTED
We may collect information from you in several different areas on the Site, including but not limited to those described below.
- Site registration and login
- Order Information
- Service request forms
- Contact forms
- Email Sign-Up
- Product Reviews and Ratings
- Online chat-based support
- IP Addresses and Click-stream Data
ABOUT IP ADDRESSES AND CLICK-STREAM DATA
We may collect IP addresses and/or click-stream data for purposes of system administration and to report aggregate information to our advertisers and sponsors. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request web pages from the Site, our computers log your IP address. Click-stream data is information collected by our computers when you request web pages from the Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content. It also aids us in making technical enhancements and fixes to the site.
HOW FURNITURE QUEEN MAY USE THE INFORMATION COLLECTED
If you place an order online, we will contact you via the telephone number provided to confirm your order and arrange delivery and or pick up. Your telephone number may also be used for customer service follow up. Information you provide to us may also be used to:
- provide technical and sales support;
- contact you about the Site;
- confirm or fulfill an order, inquiry or request you have made;
- provide live, online chat support;
- Notify you of updates to our website or services
- monitor or improve the function of the Site or the selection of products available;
- personalize the content you see;
- provide special offers that we believe may be of interest to you;
- inform you of a prize you have won.
WITH WHOM FURNITURE QUEEN SHARES INFORMATION
Furniture Queen does not sell, rent or share our visitors' or customers' information with any third parties for promotional purposes. However, your information may be shared with our agents in the course of providing service to and communicating with you. Examples include credit card and finance processing for purchases made on the website, order fulfillment, e-mail communications, website analysis, and marketing data analysis.
USER GENERATED CONTENT
The Site may make available opportunities to share information, such as product reviews, photographs, and customer testimonials. You are not required to provide any personal information when using these areas but you may choose to do so. Furniture Queen cannot ensure the security of any information you choose to make public through such posts. Please exercise caution when deciding to disclose personal information in these areas.
LINKS TO OTHER WEB SITES